At n98, your privacy is not merely a legal obligation — it is a genuine commitment. This document clearly explains how we collect, use, store, and protect the personal data of every player who trusts our platform.
Quick Summary: n98 only collects data that is strictly necessary to operate the platform safely. We do not sell your data to third-party advertisers. All your personal information is protected with banking-grade encryption, and you have full rights to access, amend, or delete your data.
Welcome to the n98 Privacy Policy. This document is designed to provide every player with full clarity on our personal data management practices. n98 is an online casino and sports betting platform operating under a valid licence, and we take our responsibility to protect each user's privacy seriously.
This Privacy Policy applies to all services provided by n98 via n98.wine, the official mobile app, and any related platforms. By registering or continuing to use our platform, you fully agree to this Privacy Policy.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. In the event of any conflict between other language versions and this English version, the English version shall apply for users in Malaysia.
PDPA Compliance: n98 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We appoint an internal Data Protection Officer (DPO) to ensure all data handling practices adhere to applicable laws.
N98 collects your personal data through several means depending on your interactions with our platform. We only collect information that is strictly necessary to deliver our services safely, fairly, and in compliance with regulations.
Information you voluntarily provide to us while using the platform includes:
When you use the n98 platform, our systems automatically record certain technical data for security and service improvement purposes:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Device Data | Device type, OS, model | Compatibility & security |
| IP Address | 192.168.x.x, approximate location | Fraud detection & geo-controls |
| Session Data | Login, logout, session duration | Account security |
| Game History | Betting history, wins, and losses | Dispute resolution & compliance |
| Transaction Data | Deposits, withdrawals, bonuses | Financial & AML audit |
| Browser Data | Browser type, version, plugins | User experience improvements |
In certain situations, we may receive additional data about you from trusted third-party service providers, including identity verification companies that assist with the KYC process, payment providers such as banks and e-wallets to verify transactions, and regulatory enforcement bodies or anti-fraud agencies when required by law.
Every piece of data we collect has a clear purpose. n98 does not use your data for purposes unrelated to the services we provide. The following are the primary purposes for which your personal data is used:
Marketing Communications: n98 may send you promotional information and bonus offers via email or in-app notifications. You may opt out of marketing communications at any time through your account settings or by contacting our support team. Unsubscribing from marketing does not affect essential service communications.
N98 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations, with strict controls applied to every partner:
We share necessary data with third-party service providers who assist us in operating the platform, subject to strict data protection agreements:
N98 may disclose your personal data to the relevant authorities when required by law, court order, or direction from a legitimate regulatory body. This includes financial crime investigations, AML monitoring, and child protection cases. In such situations, we will notify you unless prohibited by law.
No Data Sales: n98 has never sold and will never sell your personal data to advertisers, data brokers, or any third party for their commercial purposes. Any data sharing we undertake is solely for platform operations and legal compliance.
N98 continually invests in the latest cybersecurity infrastructure to ensure your personal and financial data is always protected at the highest level. Our security measures encompass multiple layers of protection:
Incident Response: In the event of a data security breach involving your personal information, n98 will notify you via your registered email within 72 hours of the incident being identified. We will also report the incident to the relevant authorities in accordance with legal requirements.
N98 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how players interact with our services. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note, however, that disabling essential cookies may affect platform functionality and you may be unable to log in or use certain features properly.
As an n98 player and an individual protected under Malaysia's PDPA, you have specific rights regarding your personal data held by us. n98 respects and facilitates the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data via account settings or support.
You may request deletion of your personal data, subject to legal retention requirements.
You may request that we restrict data processing in certain circumstances permitted by law.
You may request your data in a machine-readable format for transfer to another platform.
You may object to data processing for direct marketing or profiling purposes at any time.
To exercise any of the above rights, please contact the n98 support team via live chat or email. We will process your request within 30 days of the date of receipt. In complex cases, this period may be extended by up to 60 days with prior notice to you.
N98 does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable law. Our general data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
The n98 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under 18. Should we discover that a minor's personal data has been collected without consent, it will be deleted immediately and the associated account will be terminated.
Age Limit 18+: If you become aware that someone under the age of 18 has registered on the n98 platform, please contact our support team immediately at [email protected]. We will take prompt action to protect the interests of that minor.
N98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use. We are committed to being transparent about any changes made.
When material changes are made to this Privacy Policy, we will:
Your continued use of the n98 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before the amendments come into effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body if you believe your privacy rights have been violated and we have failed to address it satisfactorily.
Every security feature we build is designed to ensure you can play with peace of mind, free from privacy risks.
All your personal and financial data is protected with the same 256-bit SSL/TLS encryption used by leading banking institutions worldwide.
Our KYC process uses certified third-party identity verification systems. Your documents are processed in a secure environment and are never shared without your authorisation.
N98 has never sold or rented your personal data to external advertisers or data brokers. Your information remains exclusively within our platform operations.
Our cybersecurity team monitors all system activity around the clock, 24 hours a day, to detect and neutralise threats before they affect you.
We are fully compliant with Malaysia's Personal Data Protection Act 2010 and undergo regular independent audits to ensure our compliance standards remain current.
Through your account panel, you can access, edit, and manage your own personal data at any time. You have full control without needing to wait for approval.
Create your n98 account today and enjoy a world-class online casino experience backed by top-tier data protection. Over 500 games are waiting for you.